These terms and conditions are a legal agreement between you (“You” or “Your”) and CHIC MARIE, INC. (“CHIC MARIE, Inc.,” “We”, “we”, “us”, or “our”) establishing terms and conditions under which You will submit information to, and rent dresses and accessories (each a “Product” and collectively “Products” or “Items”) and receive related services (“Services”) from CHIC MARIE, Inc. via our website at www.chicmarie.com (the “Website”).
CAREFULLY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT. BY ORDERING PRODUCTS OFFERED ON OUR SITE, SIGNING UP FOR THE SERVICE, AND ENTERING YOUR CREDIT CARD INFORMATION, YOU ARE AGREEING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, PLEASE DO NOT ORDER OR RENT ANY PRODUCTS.
Rental Fees, Credit Card Authorizations and Cancellations
The rental fee (“Rental Fee”) for the Products is the monthly rental fee (as defined on the website for your specific membership or sometimes defined by discount offers) PLUS any insurance charges listed on the website in connection with Your membership. When placing your order for your monthly plan, You hereby authorize us to charge your credit card for the Rental Fee and/or monthly subscription fee on a RECURRING basis whereby your card will be automatically charged from the commencement of your membership. Monthly fees are charged $130 or 190$, depending on the monthly plan chosen by the Client. These fees exclude the $10 insurance fee, and the federal and provincial taxes. Rental Fees exclude all federal, state and local taxes, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by You directly or, if paid by CHIC MARIE, Inc., shall be reimbursed by You to CHIC MARIE, Inc. in connection with Your order for the rental. You may cancel Your membership at least THREE (3) BUSINESS DAYS prior to the renewal of your membership to CHIC MARIE to avoid being charged for the next month. Cancelling an account post renewal date or within 3 business days of the renewal date will result in your account being charged for the next month of your membership. If he wishes to cancel his subscription, the Customer can do so within his personnal account within the specified delay. No cancellation by email are authorized. All clothes must have been returned prior to cancellation. You understand that by purchasing CHIC MARIE’s membership-based program, you authorize us to continue your membership automatically, charged monthly to the payment method provided, until you cancel.
No reimbursement will be possible in the event that a plan is active, but no boxes were ordered by the client for a couple of days, weeks or months. As well, no reimbursement will be possible for an active plan without any box ever being ordered. In the event that a Client activate her subscription, but does not order a box despite the repetative attempts of Chic Marie's customer service to communicate with the Client, Chic Marie's principal obligation will be presumed as stated in article 54.10 of the Consumer protection act, due to consumer's negligence.
All refund request will be analyzed in a delay between 15 to 60 businesses days.
Credits will be automatically reduced to 0$ in the event of the cancellation of a subscription. In this case, those credits will be non-refundable.
Inventory sales, or "flash" sales are final, except specified otherwise. Shipping fees of $8 could be applicable on all orders under the amount of $50.
All packages not returned for more than a period of six (6) months will be automatically charged.
Girt cards are non-refundable. Pauses must be done only by the Customer directly in his account.
Purchase : All elements of clothing not returned in a box will be billed as a purchase, in a non-refundable manner. The purchase price is displayed in the 'My current box' section of the Customer's account. All purchases are final and non-refundable. No purchase is possible with credits set up for a VIP subscription nor with any gift certificate. All purchase prices are availble in the Customer's account, at all time.
In the event of a declined credit card, a penalty fee of $10 per day will be applied, up to a maximum of $100 per month, for late return of a box of clothes. For all charges due transferred to a collection agency, a $300 administrative fee will be applicable to the Client in collection.
All packages ordered by a client but refused on shipping will be charged a penalty fee of 25$.
VIP Plans are charged only once on the Client's credit card, for the following fees (excluding federal and provincial taxes) :
- VIP Plan Casual six (6) months : $540
- VIP Plan Casual twelve (12) months : $990
- VIP Plan Classic six (6) months : $765
- VIP Plan Classic twelve (12) months : $1,350
VIP Plan Casual and Classic six (6) months are refundable only after the end of the third (3rd) active month of subscription. VIP Plan Casual and Classic twelve (12) months are refundable only after the end of the sixth (6) active month of subscription. Refunds will be done after the substraction of all the economic inducements received by the Client during his VIP subscription, which inducements include the discount of the monthly suscrbiption, the gifts received with the VIP subscription, and the insurance fees applicable on the VIP subscription. Gifts offered with the VIP Plan are not refundable. Gift cards offered with the VIP Plan are not to be used in the Client's account - their purpose is to be given to a third party, as a gift.
Client must inform the Customer Service at [email protected] at least TEN (10) days before the VIP renewal of this cancellation.
There are two (2) accessories options available to the Client:
- SILVER ($5 per month): one (1) accessory per box, up to a maximum of three (3) monthly
- GOLD ($10 per month): three (3) accessories per box, up to a maximum of nine (9) monthly
Accessories options must be activated in conjunction with a Casual or Classic membership.
The accessories options start and are billed the day they are activated. They are renewed on the same date as the membership held by the Client.
If a VIP member subscribes to an accessories option, the option is payable in one installment equal to the number of months remaining on the VIP membership, including the current month.
Accessories options are subject to the same terms and conditions of renewal and cancellation as the membership held by the Customer.
For each accessory that has not been returned or that has been damaged, a fee of 30.00$ will be charged to the Client.
The accessories are rigorously cleaned between each delivery using eco-friendly and non-allergenic products, thus ensuring their quality and durability.
Damage to accessories is not covered by the insurance.
CHIC MARIE’s Obligations
All deliveries will be made as per CHIC MARIE delivery and mailing schedules. We do NOT guarantee the delivery date of items and you agree that items in your box will be delivered as they become available. Sometimes CHIC MARIE Products may appear slightly different in colour and style than the photos displayed on our website. Our liability to you for not meeting your satisfaction is limited to a credit of a maximum of one month’s rental fee as stated on the site (excluding insurance and any relevant delivery charges) as determined by us. All deliveries will be done by regular mail, via Canada Post, delivered at the address specified by the Client in her account.
All Products will be professionally cleaned and delivered ready to wear for each consumer. We tumble wash and/ or dry clean and inspect each product with the utmost care, but use of the product is at your own risk and CHIC MARIE, Inc. shall not be held liable for any health-related complaints associated with a product rented from our site.
With delivery of the Product, we will provide You with a pre-paid, pre-addressed envelope or box as well as instructions for use in returning the Products to CHIC MARIE, Inc. (“Return Packaging”). CLIENTS MUST RETURNED THE CLOTHES INT HE SAME BOXES AS THE ONES RECEIVED BU DELIVERY.
Your Commitments to Us
Receipt of the Products Upon delivery
You bear responsibility for the Product(s). In the event that an unsecure shipping address is provided, CHIC MARIE, Inc. does not bear liability for Products left unattended. Furthermore, You acknowledge that providing anything other than a secure shipping address may result in delivery delays and additional delivery fees for which CHIC MARIE, Inc. is not to be held liable, but You will be held liable.
Use of the Products
You agree to treat the Products with great care, and return them in the same condition as was delivered to you. You are completely responsible for any loss, destruction or damage to the Products due to theft, disappearance, fire, stains or any other cause, other than normal wear and tear.
1 Normal wear and tear encompasses minor stains, missing beads, stuck zippers or other minor damage covered by the subscription price you paid in order to rent the items. If You return a Product that is damaged beyond normal wear and tear, then You agree that we shall charge You, and You shall pay for repairing or replacing the Product, up to the Retail Price for the Product as advertised on our site OR explained to you in the package delivered to you.
3 In the event that the client is having an insurance with CHIC MARIE, the costs eligible in the insurance will be limited to the normal wear stains as described below.
4. In the event of damages to the clothes above what is usually covered by the insurance, the Client will have the obligation to buy the item at the purchase price established by the company and available at all time in the Client's account.
We will use the preferences and orders You provide on our Website to send You emails and other marketing materials for other Products. You may opt out of receiving those emails by clicking on the links provided at the bottom of these messages when available.
This Agreement constitutes the entire agreement between You and CHIC MARIE, Inc. with respect to the subject matter hereof and is the final, complete, and exclusive statement of the terms of the Agreement, superseding all prior written and oral agreements, understandings and undertakings with respect to the subject matter hereof. We reserve the right to terminate or amend this Agreement at any time for any or no reason, notably on the price of the monthly and annualy subscription plan. Such modifications will be sent to the Client 30 days prior to the effective modifications, given the Client enough time to terminate this agreement, without penalty. The waiver of any term or condition or any breach thereof shall not affect any other term or condition of this Agreement. The Agreement shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, excluding its conflicts of laws principles. You shall not assign this Agreement without CHIC MARIE, Inc.’s prior written consent. If any provision of this Agreement shall be held illegal, unenforceable, or in conflict with any law of any authority having jurisdiction over this Agreement, the validity of the remaining portions or provisions hereof shall remain in full force and effect. CHIC MARIE, Inc. shall not be liable for failure to perform any of its obligations hereunder for reasons that are beyond its reasonable control, including, without limitation, fire, earthquakes, other natural disasters, interruptions in supply, war embargos, and/or riots or acts of terrorism. All dispute regarding one aspect of this agreement shall be disputed in the district of Montreal, Quebec, Canada.
For a written notice :
Chic Marie Inc.
55 rue de Louvain, Suite 480
Montréal, Québec, Canada