COLLECTION AND USE OF PERSONAL INFORMATION
You can browse our Website without giving us any personal information.
We may collect personal information when you:
• Rent, purchase, order, return or exchange merchandise;
• Request to be on our mailing list or to receive other marketing communications;
• Register on our Website;
• Apply for employment;
• Participate in one of our contests or promotions or respond to a survey;
• Submit a comment or question to customer service via e-mail or our live chat.
If you use a debit or credit card for any of your rentals or purchases, we collect your debit or credit card-related information and signature for the purposes of processing and administering your payment. We also collect your billing and shipping address, telephone address, email address, and gift message (if provided) in order to deliver the products you ordered. We may also collect optional information such as your date of birth, which we use to send you a birthday greeting.
When you return or exchange previously purchased merchandise, you may be asked to give your name, address, and phone number. We collect this information to administer our loss prevention program, which helps detect and prevent fraud. For merchandise returns where a customer receives a refund on a debit or credit card, we will collect and use debit and credit card-related information to process and administer the refund transaction.
When you sign up to receive our newsletter or other promotional communications via mail or email, we may collect personal information such as your first and last name, email and/or mailing address (depending on method of delivery), and interests in order to provide you with the service you requested.
We want to contact you only if you want us to. You are free to choose at any time not to receive our promotional communications by clicking the “Unsubscribe” button that appears at the bottom of our emails .
Some of the features available on our Website may require you to register. When you register, we collect your first and last name, email address and a password that you select in order to provide and otherwise administer the service you requested. When you register online, we may ask your permission to send you marketing information in the future and some additional information.
We may advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information to process and respond to your application for employment or related inquiry.
When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and enhance our product and service offerings, promotions and events. When you register for a contest, promotion or survey, we may ask your permission to send you future marketing information from Chic Marie or its marketing partners.
The “Send to a Friend” and other similar features on our Website permit you to send emails to others. This feature requires you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so.
When you submit a comment or question to customer service via email or our live chat, we may collect personal information such as your name, email or mailing address, and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.
DISCLOSURE OF PERSONAL INFORMATION
Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our customers to any third party without consent.
We may transfer your personal information to third parties who provide services on our behalf, such as process payments, host our Web site, send emails or other communications on our behalf, run our contests and promotions, or analyze our advertising effectiveness. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.
These service providers are subject to a nondisclosure agreement and to other legal restrictions that govern their use of the information we provide them and they are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.
We and our service providers are obligated to give your personal information in response to a search warrant or any other legally valid inquiry or order or to an investigative body in the case of a breach of an agreement or contravention of law, or as it is required by applicable law.
We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Chic Marie or as part of a corporate reorganization or stock sale or other change in corporate control.
We collect the Internet Protocol address of all visitors to our Website and related information such as the Internet browser you are using, the computer operating system you are using, time spent visiting the Website , usage patterns within the Website, and the domain name of the Website from which you linked to our site. We collect this information to help us understand and improve your experience on the Website.
COOKIES AND WEB BEACONS
Please note that every time we send you an email, we will give you the option to unsubscribe from our mailing list, so you can choose to stop receiving our emails at any time. You may also contact us as set out under “Contact Us”. Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in giving us time to carry out your request.
SECURITY OF PERSONAL INFORMATION
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Chic Marie will never ask you for your password in any unsolicited communication.
Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, Chic Marie does not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and does not accept any liability for personal information submitted by you, nor for your or third parties’ use or misuse of personal information.
Below are some recommendations to help ensure that your online shopping is safe.
- If you are using a public computer, always sign out of your session when you are done.
- Do not disclose your passwords. Remember that somebody who knows your password can access your account.
- When you create a password, use at least 8 characters – a combination of letters and numbers is the best. Don’t use dictionary words, your name, your email address or any other personal information that can be easily obtained. It is also recommended to change your password often.
- Use different passwords for your different online accounts.
- Beware of unsolicited emails and phone calls.
In addition, Chic Marie will never contact you to ask for information about your credit card number or bank account. Information like this should be sent to Chic Marie only when you make a transaction, by contacting Chic Marie directly or by modifying your account online. If you receive a suspect email with a link to update the information on your account, do not click on this link. Go directly into your account on www.chicmarie.com. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or give your password or personal or banking information, ignore the request and contact us immediately.
For security reasons and to prevent fraud, orders paid by credit card through this Website will be accepted by Chic Marie only if the billing name and address match the name and address on the credit card of the buyer. If the information does not match, your order will be refused, even if the transaction was pre-authorized by your bank. In that case, the amount of the order will be available for use only when the credit will be back in your account. This can take from three to five business days.
You can browse our Website, but you cannot make a purchase. You also cannot become a registered user or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children under 13. This policy is designed to protect children.
If you register with us and we discover that you are under 13, we will delete your registration information. We will send you an email message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.
As of August 11th, 2016.